Return Window: You may return eligible items within 15 days of the date of arrival.
Eligibility Criteria: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Initiating a Return: Please contact our customer service team at hello@vacello.co to initiate the return process. Provide your order number and details about the item you would like to return. We will guide you through the return process.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your returned item.
Refund Process: Upon receiving your returned item and confirming its eligibility, we will initiate the refund process.
Refund Timeframe: Refunds will be processed within 5-7 business days of receiving the returned item.
Refund Method: The refund will be issued to the original payment method used for the purchase.
Exclusions: Certain items are non-returnable and non-refundable. These include:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
Contact Information: If you have any questions about our return policy, please contact us at hello@vacello.co