An ode to light in the dark, the 12 oz Ombra Vessel cradles shadow and glow, a quiet testament to the strength that lives within. Fill it with any of our signature scents, Le Arte, Vivido, Energia, or our holiday-featured Fondato, and let it transform your space into a moment of pause, reflection, and ritual. Let it be your reminder to begin again.
12 oz | Ombra Vessel
12 oz Artisanal Soy Wax Candle
Made in Atlanta GA
65+ hour burn time
Toxin Free
Return Window: You may return eligible items within 15 days of the date of arrival.
Eligibility Criteria: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Initiating a Return: Please contact our customer service team at hello@vacello.co to initiate the return process. Provide your order number and details about the item you would like to return. We will guide you through the return process.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your returned item.
Refund Process: Upon receiving your returned item and confirming its eligibility, we will initiate the refund process.
Refund Timeframe: Refunds will be processed within 5-7 business days of receiving the returned item.
Refund Method: The refund will be issued to the original payment method used for the purchase.
Exclusions: Certain items are non-returnable and non-refundable. These include:
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Personalized or customized items
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Gift cards
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
Contact Information: If you have any questions about our return policy, please contact us at hello@vacello.co
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All orders are processed within 3-5 business days after purchase. Please note that this lead time does not include weekends or holidays. Once your order is shipped, you will receive a tracking number to monitor its progress. We strive to deliver your items as quickly and efficiently as possible and appreciate your patience.
Order Pick-Up at Haven Yoga Studio - Promo Code Exclusion Policy
Thank you for choosing to pick up your order at Haven Yoga Studio. To enhance your experience, please take note of the following guidelines:
1. Promo Code Exclusion: If you are selecting Haven Yoga Studio as your pick-up location, use the promo code provided at the studio during checkout. This code will exclude shipping costs from your order.
2. Order Processing Time: Orders are processed within 5-7 business days after the order is placed. Our team works diligently to ensure your items are prepared and ready for pick-up in a timely manner.
3. Delivery to Haven Yoga Studio: Once processed, your order will be delivered to Haven Yoga Studio, and you will receive a confirmation via email. This email will notify you that your order is ready for pick-up at the studio.
4. Promo Code Application: Please ensure that you apply the provided promo code during the checkout process to exclude shipping costs. This step is crucial to ensure accurate processing and invoicing.
5. Contact Information: If you have any questions or require assistance, feel free to reach out to us via email at hello@vacello.co. We are here to help and ensure a seamless pick-up experience for you.This item is available for pre-order. All shipping times will be provided at checkout.
The Ombra Vessel | 12 oz: Order by December 18 to guarantee delivery before Christmas.