Vivido | 12 oz Nera Vessel

Return Window: You may return eligible items within 15 days of the date of arrival.

Eligibility Criteria: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Initiating a Return: Please contact our customer service team at hello@vacello.co to initiate the return process. Provide your order number and details about the item you would like to return. We will guide you through the return process.

Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your returned item.

Refund Process: Upon receiving your returned item and confirming its eligibility, we will initiate the refund process.

Refund Timeframe: Refunds will be processed within 5-7 business days of receiving the returned item.

Refund Method: The refund will be issued to the original payment method used for the purchase.

Exclusions: Certain items are non-returnable and non-refundable. These include:

• Personalized or customized items

• Gift cards

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

Contact Information: If you have any questions about our return policy, please contact us at hello@vacello.co

All orders are processed within 3-5 business days after purchase. Please note that this lead time does not include weekends or holidays. Once your order is shipped, you will receive a tracking number to monitor its progress. We strive to deliver your items as quickly and efficiently as possible and appreciate your patience.

Order Pick-Up at Haven Yoga Studio - Promo Code Exclusion Policy

Thank you for choosing to pick up your order at Haven Yoga Studio. To enhance your experience, please take note of the following guidelines:

1. Promo Code Exclusion: If you are selecting Haven Yoga Studio as your pick-up location, use the promo code provided at the studio during checkout. This code will exclude shipping costs from your order.
2. Order Processing Time: Orders are processed within 5-7 business days after the order is placed. Our team works diligently to ensure your items are prepared and ready for pick-up in a timely manner.
3. Delivery to Haven Yoga Studio: Once processed, your order will be delivered to Haven Yoga Studio, and you will receive a confirmation via email. This email will notify you that your order is ready for pick-up at the studio.
4. Promo Code Application: Please ensure that you apply the provided promo code during the checkout process to exclude shipping costs. This step is crucial to ensure accurate processing and invoicing.
5. Contact Information: If you have any questions or require assistance, feel free to reach out to us via email at hello@vacello.co. We are here to help and ensure a seamless pick-up experience for you.