Vivido | 12 oz Nera Vessel

Return Window: You may return eligible items within 15 days of the date of arrival.

Eligibility Criteria: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Initiating a Return: Please contact our customer service team at hello@vacello.co to initiate the return process. Provide your order number and details about the item you would like to return. We will guide you through the return process.

Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your returned item.

Refund Process: Upon receiving your returned item and confirming its eligibility, we will initiate the refund process.

Refund Timeframe: Refunds will be processed within 5-7 business days of receiving the returned item.

Refund Method: The refund will be issued to the original payment method used for the purchase.

Exclusions: Certain items are non-returnable and non-refundable. These include:

• Personalized or customized items

• Gift cards

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

Contact Information: If you have any questions about our return policy, please contact us at hello@vacello.co

We appreciate your interest in our products, and we apologize for any inconvenience. As of now, shipping is unavailable for the item you have selected. Please be assured that we are actively working to add this service for the benefit of our community.

Our team is diligently addressing this matter, and we anticipate making shipping available for this item in the near future. We understand the importance of convenience in your shopping experience, and we are committed to providing a seamless solution.

In the meantime, the item is available for local pick-up at our designated locations. If this option is suitable for you, we encourage you to proceed with the order and enjoy the ease of pick-up.

Order Pick-Up at Haven Yoga Studio - Promo Code Exclusion Policy

Thank you for choosing to pick up your order at Haven Yoga Studio. To enhance your experience, please take note of the following guidelines:

1. Promo Code Exclusion: If you are selecting Haven Yoga Studio as your pick-up location, use the promo code provided at the studio during checkout. This code will exclude shipping costs from your order.
2. Order Processing Time: Orders are processed within 5-7 business days after the order is placed. Our team works diligently to ensure your items are prepared and ready for pick-up in a timely manner.
3. Delivery to Haven Yoga Studio: Once processed, your order will be delivered to Haven Yoga Studio, and you will receive a confirmation via email. This email will notify you that your order is ready for pick-up at the studio.
4. Promo Code Application: Please ensure that you apply the provided promo code during the checkout process to exclude shipping costs. This step is crucial to ensure accurate processing and invoicing.
5. Contact Information: If you have any questions or require assistance, feel free to reach out to us via email at hello@vacello.co. We are here to help and ensure a seamless pick-up experience for you.